Frequently Asked Questions
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- Where do you ship?
We ship anywhere in the US. We don’t currently ship internationally, but join our mailing list for updates.
- How much is shipping?
Domestic: We offer free standard shipping and returns in the US for all orders.
Standard Shipping (5-7 business days) - Free for all orders
Expedited Shipping (2-3 business days) - $20 on all orders
- Do you ship to PO Boxes?
We don’t ship to PO Boxes.
- When will my order ship?
In-stock items are processed within 1-2 business days, but please note that orders placed on a Friday may not ship until Monday. Please refer to individual product pages for shipping estimates on pre-order or waitlist items.
- My tracking isn't working.
Oh no! We’re sorry. It can take 1-2 business days for tracking numbers to activate. If it’s still not working after a couple days, just e-mail us at firstname.lastname@example.org and we’ll track down your order.
- How can I change my shipping address?
Move! Just kidding. We try to process orders very quickly, but please email us at email@example.com and we’ll update the address or try to find another good solution.
- How do I place a return or exchange?
We always want you to love your items as much as we do! That said, if something isn’t right or you’re not completely satisfied, we're happy to initiate the return process on non-furniture items as long as it’s within 30 days. Just go to returns.fablepets.com and follow the prompts to download a prepaid shipping label.
- What is your return policy?
We understand things don’t always work out. So we give you 30 days to return non-furniture items, no questions asked. If you have an issue after 30 days, please e-mail us at firstname.lastname@example.org and we will do our best to make it right. Please note that because crates are large furniture items, they are non-refundable.
- How long does it take to process a return?
For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.
- I received the wrong product, what do I do?
Please e-mail us at email@example.com and we’ll take care of it right away.
- When is my CC charged?
Your credit card will be charged during order processing, typically 1-2 business days.
- What forms of payment do you accept?
We accept credit card payments from Visa, Mastercard, Discover and American Express as well as debit cards. We also accept payments via Paypal for US customers. We don’t currently accept prepaid gift cards.
- My CC keeps getting declined.
You may need to call your bank to confirm the transaction in real-time. You can also call us at 929-263-4448 and we’d be happy to try to place the order over the phone.
- How can I update my order?
We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us at firstname.lastname@example.org.
- How can I check the status of my order?
To check on the status of an order, sign into your account at fablepets.com and click “Orders” from the account menu. Your order status should be right there. You’re also always welcome to reach out to us at email@example.com for an update or message us on social media @fablepets.
- How do I clean my products?
Our leather goods are meant to last a lifetime, but treat them like you would any other premium leather good. In particular, be sure to wipe off any water or dirt after a walk and store in a cool dry place. While we’ve used only the highest quality materials, we also suggest avoiding excessive biting or chewing to maintain strength. For cloth bandanas, machine wash cold with like colors.
- Will you be launching more products?
Absolutely! We can’t wait for you to see them. Sign up for our mailing list below for updates.