Frequently Asked Questions

We ship anywhere in the US. We don’t currently ship internationally, but join our mailing list for updates.

Domestic: We offer free standard shipping and returns in the US for all orders.
Standard Shipping (5-7 business days) - Free for all orders
Expedited Shipping (2-3 business days) - $20 on all orders 

We don’t ship to PO Boxes.

In-stock items are processed within 1-2 business days, but please note that orders placed on a Friday may not ship until Monday. Please refer to individual product pages for shipping estimates on pre-order or waitlist items.

Oh no! We’re sorry. It can take 1-2 business days for tracking numbers to activate. If it’s still not working after a couple days, just e-mail us at help@fablepets.com and we’ll track down your order.

Move! Just kidding. We try to process orders very quickly, but please email us at help@fablepets.com and we’ll update the address or try to find another good solution.

We always want you to love your items as much as we do! That said, if something isn’t right or you’re not completely satisfied, we're happy to initiate the return process on non-furniture items as long as it’s within 30 days. Just go to returns.fablepets.com and follow the prompts to download a prepaid shipping label.

We understand things don’t always work out. So we give you 30 days to return non-furniture items, no questions asked. If you have an issue after 30 days, please e-mail us at help@fablepets.com and we will do our best to make it right. Please note that because crates are large furniture items, they are non-refundable.

For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.

Please e-mail us at help@fablepets.com and we’ll take care of it right away. 

Your credit card will be charged during order processing, typically 1-2 business days.

We accept credit card payments from Visa, Mastercard, Discover and American Express as well as debit cards. We also accept payments via Paypal for US customers. We don’t currently accept prepaid gift cards. 

You may need to call your bank to confirm the transaction in real-time. You can also call us at 929-263-4448 and we’d be happy to try to place the order over the phone.

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us at help@fablepets.com.

To check on the status of an order, sign into your account at fablepets.com and click “Orders” from the account menu. Your order status should be right there. You’re also always welcome to reach out to us at help@fablepets.com for an update or message us on social media @fablepets.

Our leather goods are meant to last a lifetime, but treat them like you would any other premium leather good. In particular, be sure to wipe off any water or dirt after a walk and store in a cool dry place. While we’ve used only the highest quality materials, we also suggest avoiding excessive biting or chewing to maintain strength. For cloth bandanas, machine wash cold with like colors. 

Absolutely! We can’t wait for you to see them. Sign up for our mailing list below for updates.